The best thing to do is call the cellphone's manufacturer, i.e. Nokia, Motorola, etc.

Call your Network on these numbers:

• Cell C - Dial 084 140 from a landline.
• MTN - Dial 083 173 from a landline.
• Vodacom - Dial 082 111 from a landline.

Contact your Service Provider and have your SIM Certificate ready. There will be a cost for this service.

You can recharge your prepaid account anytime, but it is a good idea to recharge it before it gets too low so that you don't run out of Airtime.

When your balance is low, you will hear a voice reminder with each outgoing call you make. Thirty seconds before your account reaches zero, you will hear a tone - your call will be disconnected when your balance reaches zero.

It's easy to get your balance. Just dial these numbers:

Vodacom

• Dial *100# "Call".
• The balance of your account will be displayed on your screen.
• If your cellphone does not have the *100# option, then dial 5151
• "Call" and listen to the voice recording of your balance.
• Press * to exit.

Cell C

• Dial *101# "Call".
• The balance of your account will be displayed on your screen.
• If your cellphone does not have the *101# option, then
• dial 141 "Call" and listen to the voice recording of your balance.

MTN

• Dial *555# "Call".
• The balance of your account will be displayed on your screen.
• If your cellphone does not have the *555# option, then
• Dial 555# "Call" and listen to the voice recording of your balance.

The recharge vouchers are as follows for each Network:

Vodacom

• R 29.00 - R29 Airtime value, 14 days Airtime window
• R 55.00 - R55 Airtime value, 30 days Airtime window
• R 110.00 - R110 Airtime value, 90 days Airtime window
• R 275.00 - R275 Airtime value, 180 days Airtime window
• R 1000.00 - R1000 Airtime value, 365 days Airtime window

Cell C

• R35 - R35 Airtime value
• R50 - R50 Airtime value
• R70 - R70 Airtime value
• R150 - R160 Airtime value

MTN

• R30 - R30 Airtime value
• R60 - R60 Airtime value
• R180 - R180 Airtime value

This is the period of days in which you can receive and make calls. If you do not use your Airtime within that number of days, any remaining Airtime will expire.

Loading Airtime is easy. Just follow these instructions:

Vodacom

• Dial 100 and follow the voice prompts.
• Text recharge: *101* 12 digit recharge PIN# and call

Cell C

• Dial 141 and follow the voice prompts.
• Text recharge: *102*access number# and call

MTN

• Dial 555 and follow the voice prompts.
• Text recharge: *141* access number # and ok.

Yes. You can recharge with as many recharge vouchers as you want. How many Airtime window days you gain depends on the Network:

Vodacom

• The new recharge amount will be added to your existing Airtime. Your Airtime window days can be accumulated up to a maximum of 24 months (730 days).

Cell C

• The new recharge amount will be added to your existing Airtime, but the remaining days on your Airtime window will not be added to the new Airtime window. If the Airtime you have left is greater than the value of the new recharge card, your current Airtime window will not change.

MTN

• The new recharge amount will be added to your existing Airtime, and your Airtime window days will not expire.

This means that the voucher has already been successfully recharged, or your recharge voucher is not active. You can only recharge your voucher once it has been activated. Contact your Network Customer Care and quote your voucher card number and batch number on the back to activate the voucher.

Vodacom

• If your Airtime window expires and you have not recharged within 120 days, your Airtime will be forfeited and your cellphone number will be cancelled. If you recharge within 120 days, your unused Airtime will be re-activated and added to your recharge amount.

Cell C

• If you do not recharge before your Airtime window expires, you won't be able to make out going calls, but will be able to receive calls for the next 180 days. If you recharge within the 180 days, your unused Airtime will be re-activated and added to your recharge amount. If you do not recharge, your cellphone number will be cancelled and any remaining Airtime in your account will be forfeited.

MTN

• If you do not recharge within 90 days and your Airtime window expires, your Airtime will be forfeited and your cellphone number will be cancelled. Should you recharge within 90 days, your unused Airtime will be re-activated and added to your recharge amount.

You can but how often and for how much depends on the Network.

Vodacom

• Freechange lets you change between tariffs once every 30 days for free by dialling 1181.

Cell C

• Switch Tariff lets you change at anytime and the first change is free. After that, any additional changes will cost R1.80 each. Just dial 141.

MTN

• Price Plan Option lets you change your Tariff plan once every 30 days free of charge by dialling 555. If you change before the 30 days, every change will cost R25.

It's easy. Just dial 121 forVodacom, 100 for MTN or 144 for Cell C.

Yes. You can get your Voice Mail from any other line. Just call these numbers:

Vodacom

• Dial 082-121 and the last 7 digits of your cellphone number, then enter your password. (If you have never changed your password enter 1111.)

Cell C

• Dial 084-13 and the last 7 digits of your cellphone number and then enter your password. (If you have never changed your password enter 1234.)

MTN

• Dial 083-100 and the last 9 digits of your cellphone followed by #, then enter your password. (If you have never changed your password enter 1234.)

Yes. You can make and receive international calls with Vodacom, MTN and Cell C Network. As long as you have a signal, you can call anywhere.

No. There are two different PINs: A SIM card PIN that you enter when you switch your phone on and a recharge voucher PIN. Your recharge PIN is a 9-13 digit PIN that you enter to recharge your account.