 | |
| |
| There will be port timer for every step of the port process, which will be monitored by the CRDB. The CRDB will report on time infringements to ensure that the rules are complied with. A port will be stopped if the port notification does not reach both the Recipient and Donor within 8 hours of the port request or if the Network does not activate the number within thecalendar monthof the port request. |
 | |
| |
| The CRDB will log a timer violation although it will still accept the late messages. |
 | |
| |
| Yes, if the port notification does not reach the Recipient and Donor within 8 hours or if the Network does not activate the number withincalendar monthof the port request, then the CRDB will alert the Recipient to escalate it and will log the violations in a report, which will b distributed. |
 | |
| |
| The CRDB will time stamp the header of every message. |
 | |
| |
| This is a rule whereby once a client has entered into discussions regarding a possible port with a Recipient Service Provider, the Donor Service Provider is not permitted to make any offers or negotiations to retain the client for 60 days from the date of the port request. The feeling is that this should have been done prior to the client deciding to port from the Donor Service Provider. It is also designed to avoid price-cutting and undermining of one another by way of price wars. |
 | |
| |
| It is believed that it will be via ICASA. |
 | |
| |
|
You can port at a time that is convenient for you although the actual porting itself will take place between 22h30 and 23h30 (excluding Public holidays) when cellular activity is at its lowest. Requests to port will be entertained within the business whenever the outlets accommodates it, however porting communication between the parties and the CRDB (to request most porting activities) will only occur during business hours, i.e. Mondays to Fridays -09h00 to 18h00 and Saturdays -09h00 to 13h00. |
 | |
| |
| Yes you can schedule a time, which is useful so that you plan to use up all your credits, airtime minutes available, bundled SMSs etc. It must however take place within a calendar monthof your Recipient Service Providers sending the port notification. If you are migrating a tariff at the same time, you will be required to do this at month-end. |
 | |
| |
| Normal commercial and business rules of the Recipient and Donor parties will apply to your connection and disconnection. Your Recipient Service Provider can refuse to accept your request to port if you fail the initial credit check, or you are not authorised to port that mobile number or your line has beenlocked due to an outstanding debt. They will receive some of this information from the Donor Service Provider. Your Donor Service Provider could refuse to approve the request to port based on this and a couple of other reasons. |
 | |
| |
| Unless you are a Corporate/Government subscriber, it is unlikely that your mobile phone line will be ported to a new Service Provider or Network Operator without your knowledge or approval. Your mobile phone will always tell you to which Network Operator you are connected, on the screen. If an unauthorised port does occur, contact your normal Service Provider as soon as possible and the port can be reversed. |
 | |
| |
| Yes, but only if both your Recipient Service Provider/Network Operator and your Donor Service Provider/Network Operator agree, subject to it occurring prior to the lapse of 60 days from your initial request. Your Recipient Service Provider will have to make the cancellation request. If the cancellation request is not within 60 days of the successful port then you will have to wait for 60 days from the date of the successful port, to port back again (not reverse) and take cognisance of the new subscriber contract in place. The consequences regarding the newly signed subscriber contract will be dealt with on a case by case basis to be negotiated between all parties. |
 | |
| |
| In certain cases Ports can be reversed. These would normally be, but not limited to, when Ports happened maliciously, unlawfully, or where the wrong MSISDNs have been ported as a result of data entry errors. Both parties will need to agree to the port reversal and it will have to occur within the 60 days of the successful port otherwise you will have to wait for the 60 days to elapse and go through a new port process back to where you wish to be subject to the usual port criteria. |
 | |
| |
| No, it does not. Your current Service Provider/Network Operator, bar certain exceptions, is obliged to allow you to port to another Provider or Operator, but the Recipient Service Provider and/or Network Operator will make a commercial decision about whether to accept you or not. That is why you will be obliged to undergo a whole new credit vetting process in most cases (unless you are remaining with the same Service Provider in which case it may be less stringent as the Recipient and Donor Service Provider will be one and the same). If your line is locked due to an outstanding debt, you will only be able to port once you have settled the debt and the line has been unlocked. |
 | |
| |
| Your Recipient Service Provider will provide you with a quote based on your needs, which you need to approve and thereafter you will complete a full application form. This will require you to furnish a set of documents in order to complete an interim credit check. Once approved your Recipient Service Provider will request a port from your Donor Service Provider, providing them with your signed port request as proof of this fact. Once a reply is received form your Donor Service Provider approving your request, a full credit vet will be performed. Upon receipt of credit approval your Recipient Service Provider will send a port activation request and you will need to cancel your existing subscriber contract (as per the Donor Service Providers contractual terms and conditions) You will keep your SIM card if you are converting numbers for life, otherwise you will need a new SIM card for all three Networks. |
 | |
| |
| Even though you wish to stay with the same Service Provider, in order to move, you may need to be credit vetted as you will be changing tariffs and services. If they are within the same range this may not be the case. This will probably not require a full-blown credit vetting as your Recipient Service Provider already has all your information, i.e. the Recipient and Donor Service Providers are one and the same. Once approved, you will need to cancel your existing subscriber contract (as per the terms and conditions of the contract) and take out a new subscriber contract reflecting the Recipient Network Operator and you will receive a new SIM card if you are porting a postpaid number. |
 | |
| |
| Your Recipient Service Provider will provide you with a quote based on your needs, which you need to approve and thereafter you will complete a full application form. This will require you to furnish a set of documents in order to complete an interim credit check. Once approved your Recipient Service Provider will request a port from your Donor Service Provider, providing them with your signed port request as proof of this fact. Once a reply is received form your Donor Service Provider approving your request, a full credit vet will be performed. Upon full credit approval your Recipient Service Provider will send a port activation request and you will need to cancel your existing subscriber contract (as per the Donor Service Providers contractual terms and conditions) A new SIM card is required for all postpaid number ports. |
 | |
| |
| With a buy out, your Recipient Service Provider can pursue your business aggressively by way of offering discounts, reduced subscriptions, phenomenal service levels etc. A buy-out can occur at any stage within your 24-month subscriber contract and as long as it is commercially viable for the Recipient Service Provider, you can cancel your contract with your Donor Service Provider and move to the Recipient Service Provider who has bought out your line. The keeping of your number facility will just be one of the options available to you. With number porting, you are obliged to consider the 24-month contract period as you will be liable for the balance of the contract plus cancellation fees (if relevant). In addition, the rules with porting at present, require that a Recipient Service Provider may not entice any subscriber to move by way of discounts which they are not prepared to offer to the world at large. |
 | |
| |
|
You will hear a beep before the call is connected, which will be the indicator to notify you that the number you are dialing is off Network.
|