Nashua Mobile Portal :: Portability FAQ's

Number Portability

Mobile Number Portability
- -
  Guide
- -
  FAQ's
- -
  Study
- -
  Package tool
Porting Numbers
Contact us

If you want to access our online products and services simply register. If there is a charge, you'll be given a quote during the process.

Mobile Number Portability FAQ's

Home > Tools > Number Portability

If you have a question that you feel has not been answered below, please click here.

General : Section 1

	What is Mobile Number Portability?
	What is Mobile Number Portability?
	It is the ability to move from your Service Provider and/or Network Operator to another and still keep your cell number, provided you have no outstanding contractual obligations and your new Service Provider has accepted your request.
	What is porting?
	What is porting?
	This is the term used to describe the actual transferring of your phone number and services from one Service Provider or Network Operator or both to another. You will still be bound to your outstanding contractual obligations with your current Service Provider.
	What number can be ported?
	What number can be ported?
	The following MSISDN ranges: 072, 073, 074, 076, 078, 079, 082, 083 and 084. The following cannot be ported: On-net short codes Community Service Telephones Voicemail message retrieval by the subscriber to whom the message is sent MSISDNs that are not reachable from outside the network that serves the MSISDNs
	What is the CRDB?
	What is the CRDB?
	The CRDB has three functions in the context of MNP namely: To act as an interface between the Recipient and Donor during the porting process i.e. all Messages between the Recipient and Donor (as well as Messages to the other Operators and connected parties) will be passed through, or sent by, the CRDB. To provide a single database of all ported MSISDNs and the MNO to which the ported MSISDNs belong. To consolidate porting information and forward such information to ICASA as required by Regulation. Such information shall also be made available to MNOs for auditing purposes.
	Who will set up and administer the CRDB?
	Who will set up and administer the CRDB?
	SAAB Grintek and Telcordia Technologies have been chosen to run the centralised reference database.
	What does Donor mean?
	What does Donor mean?
	If you are porting Service Providers, the Donor is your current Service Provider who may confirm with your new Service Provider that you may port to them. The same applies to a Donor Network Operator from whom you wish to port.
	What does Recipient mean?
	What does Recipient mean?
	If you are porting Service Providers, the Recipient is the Service Provider to whom you wish to port who will request permission to port from your current Service Provider. The same applies to a Recipient Network Operator to whom you wish to port.
	Who will be the Donor and Recipient if I am staying with my Service Provider and only moving Network Operators?
	Who will be the Donor and Recipient if I am staying with my Service Provider and only moving Network Operators?
	The Donor and Recipient will be the same Service Provider and the Network from whom you are porting will be the Donor Network Operator and the Network to whom you are porting will be the Recipient Network Operator.
	What does on-Net porting (Inter-SP) mean?
	What does on-Net porting (Inter-SP) mean?
	This means you are moving only Service Providers, but choosing to remain with the same Network Operator.
	What does off-Net porting mean?
	What does off-Net porting mean?
	This means you are moving from one Network Operator to another. You may also be moving your Service Provider at the same time.
	How will the CRDB know it is an on versus an off-Network Operator port?
	How will the CRDB know it is an on versus an off-Network Operator port?
	The CRDB will label the request up front identifying the Recipient Network Operator and the same with the responding Donor Network Operator.
	When will it be effective?
	When will it be effective?
	10 November 2006.
	How often can I port?
	How often can I port?
	You can request a port every 60 days from the date of the successful porting. After the 60 days have lapsed, a new port can be requested and a new Port Request and Activation process can be invoked, but bear in mind that if you are a contract subscriber that you will always be responsible for the outstanding balance on your subscriber contract, so frequent porting could become quite costly.
	During what hours can porting take place?
	During what hours can porting take place?
	Porting communication between the parties and the CRDB to request most porting activities will only occur during business hours, i.e. Mondays to Fridays - 09h00 to 18h00 and Saturdays - 09h00 to 13h00.
	How long does my Donor Service Provider have to initially answer my Recipient Service Provider's request to approve a port request?
	How long does my Donor Service Provider have to initially answer my Recipient Service Provider's request to approve a port request?
	If you own your own line, then they have one hour to respond and if your line is owned by a Corporate they will have up to 16 hours to respond. Even if you own your own line with a Corporate, the Donor still has the right to take 16 hours in order to investigate all facts. This is all to occur within office hours. All actions will be timed (known as port timing). Should communication be made outside of porting hours they will still be actioned, but the timing will only commence within the business hours.
	How long does the whole port take?
	How long does the whole port take?
	Once the port is approved by your Donor Service Provider and accepted by the Recipient Service Provider, your Recipient Service Provider must conclude the port within a day of the date in the request or as close to the specified date as possible. The maximum permitted for a selected date is 1 month from the date of request. This means it can be up to 34 days, i.e. 16 hours if a corporate = 2 days + maximum 1 day from the selected day to activate + 31 days = 34 This excludes the negotiation time taken and possible credit vetting when you first approach your proposed Recipient Service Provider of choice. Their turn around time will depend upon their service level offering.
	When will the actual activation or deactivation take place?
	When will the actual activation or deactivation take place?
	Activation and deactivation on the network will only take place during the Network Synchronisation Time (22h30 23h30) on all days except Public Holidays.

General : Section 2

	What is a port timer and will a port be stopped if the port timers are infringed?
	What is a port timer and will a port be stopped if the port timers are infringed?
	There will be port timer for every step of the port process, which will be monitored by the CRDB. The CRDB will report on time infringements to ensure that the rules are complied with. A port will be stopped if the port notification does not reach both the Recipient and Donor within 8 hours of the port request or if the Network does not activate the number within thecalendar monthof the port request.
	How will I know if there is a timer violation?
	How will I know if there is a timer violation?
	The CRDB will log a timer violation although it will still accept the late messages.
	Will the CRDB let anyone know of the violations?
	Will the CRDB let anyone know of the violations?
	Yes, if the port notification does not reach the Recipient and Donor within 8 hours or if the Network does not activate the number withincalendar monthof the port request, then the CRDB will alert the Recipient to escalate it and will log the violations in a report, which will b distributed.
	How will we be able to check time compliance?
	How will we be able to check time compliance?
	The CRDB will time stamp the header of every message.
	What is the no win-back rule?
	What is the no win-back rule?
	This is a rule whereby once a client has entered into discussions regarding a possible port with a Recipient Service Provider, the Donor Service Provider is not permitted to make any offers or negotiations to retain the client for 60 days from the date of the port request. The feeling is that this should have been done prior to the client deciding to port from the Donor Service Provider. It is also designed to avoid price-cutting and undermining of one another by way of price wars.
	Who will monitor and enforce the no win-back rule?
	Who will monitor and enforce the no win-back rule?
	It is believed that it will be via ICASA.
	Is there a restriction to when you can port?
	Is there a restriction to when you can port?
	You can port at a time that is convenient for you although the actual porting itself will take place between 22h30 and 23h30 (excluding Public holidays) when cellular activity is at its lowest. Requests to port will be entertained within the business whenever the outlets accommodates it, however porting communication between the parties and the CRDB (to request most porting activities) will only occur during business hours, i.e. Mondays to Fridays -09h00 to 18h00 and Saturdays -09h00 to 13h00.
	Can I nominate a date and time for porting?
	Can I nominate a date and time for porting?
	Yes you can schedule a time, which is useful so that you plan to use up all your credits, airtime minutes available, bundled SMSs etc. It must however take place within a calendar monthof your Recipient Service Providers sending the port notification. If you are migrating a tariff at the same time, you will be required to do this at month-end.
	Will my request to port always be successful?
	Will my request to port always be successful?
	Normal commercial and business rules of the Recipient and Donor parties will apply to your connection and disconnection. Your Recipient Service Provider can refuse to accept your request to port if you fail the initial credit check, or you are not authorised to port that mobile number or your line has beenlocked due to an outstanding debt. They will receive some of this information from the Donor Service Provider. Your Donor Service Provider could refuse to approve the request to port based on this and a couple of other reasons.
	Can my number be ported without my permission?
	Can my number be ported without my permission?
	Unless you are a Corporate/Government subscriber, it is unlikely that your mobile phone line will be ported to a new Service Provider or Network Operator without your knowledge or approval. Your mobile phone will always tell you to which Network Operator you are connected, on the screen. If an unauthorised port does occur, contact your normal Service Provider as soon as possible and the port can be reversed.
	Can I cancel a port once it has been completed?
	Can I cancel a port once it has been completed?
	Yes, but only if both your Recipient Service Provider/Network Operator and your Donor Service Provider/Network Operator agree, subject to it occurring prior to the lapse of 60 days from your initial request. Your Recipient Service Provider will have to make the cancellation request. If the cancellation request is not within 60 days of the successful port then you will have to wait for 60 days from the date of the successful port, to port back again (not reverse) and take cognisance of the new subscriber contract in place. The consequences regarding the newly signed subscriber contract will be dealt with on a case by case basis to be negotiated between all parties.
	Can I reverse a port once it has been completed?
	Can I reverse a port once it has been completed?
	In certain cases Ports can be reversed. These would normally be, but not limited to, when Ports happened maliciously, unlawfully, or where the wrong MSISDNs have been ported as a result of data entry errors. Both parties will need to agree to the port reversal and it will have to occur within the 60 days of the successful port otherwise you will have to wait for the 60 days to elapse and go through a new port process back to where you wish to be subject to the usual port criteria.
	Does Mobile Number Portability mean that any Service Provider or Network Operator I approach, must accept me as a Subscriber?
	Does Mobile Number Portability mean that any Service Provider or Network Operator I approach, must accept me as a Subscriber?
	No, it does not. Your current Service Provider/Network Operator, bar certain exceptions, is obliged to allow you to port to another Provider or Operator, but the Recipient Service Provider and/or Network Operator will make a commercial decision about whether to accept you or not. That is why you will be obliged to undergo a whole new credit vetting process in most cases (unless you are remaining with the same Service Provider in which case it may be less stringent as the Recipient and Donor Service Provider will be one and the same). If your line is locked due to an outstanding debt, you will only be able to port once you have settled the debt and the line has been unlocked.
	What is the basic process if I move my Service Provider, but remain with my Network Operator?
	What is the basic process if I move my Service Provider, but remain with my Network Operator?
	Your Recipient Service Provider will provide you with a quote based on your needs, which you need to approve and thereafter you will complete a full application form. This will require you to furnish a set of documents in order to complete an interim credit check. Once approved your Recipient Service Provider will request a port from your Donor Service Provider, providing them with your signed port request as proof of this fact. Once a reply is received form your Donor Service Provider approving your request, a full credit vet will be performed. Upon receipt of credit approval your Recipient Service Provider will send a port activation request and you will need to cancel your existing subscriber contract (as per the Donor Service Providers contractual terms and conditions) You will keep your SIM card if you are converting numbers for life, otherwise you will need a new SIM card for all three Networks.
	What is the basic process if I remain with my Service Provider, but move my Network Operator?
	What is the basic process if I remain with my Service Provider, but move my Network Operator?
	Even though you wish to stay with the same Service Provider, in order to move, you may need to be credit vetted as you will be changing tariffs and services. If they are within the same range this may not be the case. This will probably not require a full-blown credit vetting as your Recipient Service Provider already has all your information, i.e. the Recipient and Donor Service Providers are one and the same. Once approved, you will need to cancel your existing subscriber contract (as per the terms and conditions of the contract) and take out a new subscriber contract reflecting the Recipient Network Operator and you will receive a new SIM card if you are porting a postpaid number.
	What is the basic process if I move both my Network Operator and my Service Provider?
	What is the basic process if I move both my Network Operator and my Service Provider?
	Your Recipient Service Provider will provide you with a quote based on your needs, which you need to approve and thereafter you will complete a full application form. This will require you to furnish a set of documents in order to complete an interim credit check. Once approved your Recipient Service Provider will request a port from your Donor Service Provider, providing them with your signed port request as proof of this fact. Once a reply is received form your Donor Service Provider approving your request, a full credit vet will be performed. Upon full credit approval your Recipient Service Provider will send a port activation request and you will need to cancel your existing subscriber contract (as per the Donor Service Providers contractual terms and conditions) A new SIM card is required for all postpaid number ports.
	What is the real difference between a buy-out and porting?
	What is the real difference between a buy-out and porting?
	With a buy out, your Recipient Service Provider can pursue your business aggressively by way of offering discounts, reduced subscriptions, phenomenal service levels etc. A buy-out can occur at any stage within your 24-month subscriber contract and as long as it is commercially viable for the Recipient Service Provider, you can cancel your contract with your Donor Service Provider and move to the Recipient Service Provider who has bought out your line. The keeping of your number facility will just be one of the options available to you. With number porting, you are obliged to consider the 24-month contract period as you will be liable for the balance of the contract plus cancellation fees (if relevant). In addition, the rules with porting at present, require that a Recipient Service Provider may not entice any subscriber to move by way of discounts which they are not prepared to offer to the world at large.
	How will I tell which Network Operator my friends are on when calling as the number showing on my mobile phone screen wont really reflect their Network Operator if they have ported Network Operators?
	How will I tell which Network Operator my friends are on when calling as the number showing on my mobile phone screen wont really reflect their Network Operator if they have ported Network Operators?
	You will hear a beep before the call is connected, which will be the indicator to notify you that the number you are dialing is off Network.

Cell Phones

	What if I want to keep using my mobile phone and I move to another Network Operator, but my phone is Network locked?
	What if I want to keep using my mobile phone and I move to another Network Operator, but my phone is Network locked?
	You will not be able to use a Network locked phone if you move Network Operators. Porting is effectively the equivalent of taking out a new subscriber contract so you will more than likely receive a new mobile phone with your new subscriber contract.
	Do I receive a new phone when I port?
	Do I receive a new phone when I port?
	If you are a contract subscriber, most probably yes, once you negotiate your new subscriber contract with your Recipient Service Provider (if relevant) and/or Recipient Network Operator. This is not however guaranteed.
	What happens if the phone I want is not in stock at the time of my port?
	What happens if the phone I want is not in stock at the time of my port?
	Your Recipient Service Provider should send your new SIM card to you as your old one will be deactivated upon the port going through. You will still be able to then use it in your old phone pending the arrival of your back order phone.
	Will I receive another new phone after every 60 days should I choose to port again after two months has elapsed?
	Will I receive another new phone after every 60 days should I choose to port again after two months has elapsed?
	This all depends upon the terms of your porting. You are obliged to fulfil the terms and conditions of your 24-month subscriber contract which means you will probably have had to pay early settlement penalties, which will most likely make it an unviable business proposition to keep porting. It is also not clear whether Service Providers will offer new cell phones with new contracts in the porting process other than in the usual course of business.
	What will happen to my mobile phone warranties?
	What will happen to my mobile phone warranties?
	All phones are issued with a two-year warrantee, regardless of the Network Operator to which they are connected. If you move Network Operators and you choose to keep your old phone and you experience a problem with your phone you may find your warrantee is no longer valid. This is because Network Operators only support the warrantee if the phone in question has been used on their Network for the previous 30 days. With Cell C, should you port off their Network, but return and still have the same mobile phone, they will honour the warranty on this phone. It is important that this is verified before you port your Network Operator if you are not going to be receiving a new cell phone.

Subscriber Contracts And Ownership

	If porting Service Providers, what is the first set of documents that I will need to supply my chosen Recipient Service Provider with, at the initial stage of investigating porting from my Donor Service Provider?
	If porting Service Providers, what is the first set of documents that I will need to supply my chosen Recipient Service Provider with, at the initial stage of investigating porting from my Donor Service Provider?
	In order to supply you with a quote to assist you in determining whether you want to pursue a port you will need a minimum to supply your Recipient Service Provider with: your ID number your mobile number the account number at your Donor Service Provider your package details to create a quote, e.g. tariff required, mobile phone required VAS to be taken out length of contract left to run

Contractual obligations: Section 1

	What information will I need to supply them with once I am requested to complete the application form to port Service Providers?
	What information will I need to supply them with once I am requested to complete the application form to port Service Providers?
	You will need to advise your Recipient Service Provider of the following: old account number current MSISDN/(s) Prepaid/Postpaid old Service Provider old Network preferred Port Date, name and surname terms and conditions of Port signature the date you wish the port activation to take place (the same as your preferred Port date) your e-mail address full billing (postal) details Corporate authorisation (if your line is owned by your Company) & Company details your salary advice and/or 3 months bank statements the value added services which you wish to take out your physical bar coded green ID book your delivery address VAS required banking details tariff and hardware required
	If porting off my Network Operator, but not my Service Provider, what information will I need to supply?
	If porting off my Network Operator, but not my Service Provider, what information will I need to supply?
	The requirements may be a little less stringent due to the Donor and Recipient being one and the same.
	Can I request a bulk port for my company?
	Can I request a bulk port for my company?
	Yes, as long as each cell number (MSISDN) has its own status, i.e. it can be verified, credit vetted and so on. It is however recommended that it is limited to a maximum of 1000 numbers per port.
	What happens if I am part of a bulk port request and I change my mind during the process?
	What happens if I am part of a bulk port request and I change my mind during the process?
	In phase one of porting, which is the current situation, bulk ports must be successful in their entirety. There is no facility for part porting. This will be catered for in phase two.
	What happens if there is a bulk request and one port fails or is rejected?
	What happens if there is a bulk request and one port fails or is rejected?
	The whole port will be rejected. This will be dealt with in phase two of MNP.
	Can I move Service Providers if I am still in contract with my current Service Provider?
	Can I move Service Providers if I am still in contract with my current Service Provider?
	Yes you can, but you are still contractually bound to your existing subscriber contract. You will have to give notice to cancel your subscriber contract just like a normal contract cancellation and thus be liable for any cancellation costs, which may be incurred.
	What will happen to my existing subscriber contract if I port from my Service Provider but remain with my Network Operator?
	What will happen to my existing subscriber contract if I port from my Service Provider but remain with my Network Operator?
	You will be taking out a new subscriber contract, but you will need to honour your contractual obligations of your old subscriber contract which will probably mean a cancellation fee (or notice period if your subscriber contract has expired) together with any other liabilities such as airtime expended and subscriptions to value added services etc. You may find the Recipient Service Provider will treat this like a buyout. The decision will be subject to the commercial viability of the request.
	What will happen to my existing subscriber contract if I port from my Network Operator to another but remain with my Service Provider?
	What will happen to my existing subscriber contract if I port from my Network Operator to another but remain with my Service Provider?
	You will be taking out a new subscriber contract, but you will need to honour your contractual obligations of your old subscriber contract which will probably mean a cancellation fee (or notice period if your subscriber contract has expired) together with any other liabilities such as airtime expended and subscriptions to value added services etc. Because this will be in-house movement your Service Provider will reach a decision based on the commercial viability of the request.
	What will happen to my existing subscriber contract if I port from both my Network Operator and my Service Provider?
	What will happen to my existing subscriber contract if I port from both my Network Operator and my Service Provider?
	You will be taking out a new subscriber contract, but you will need to honour your contractual obligations of your old subscriber contract which will probably mean a cancellation fee (or notice period if your subscriber contract has expired) together with any other liabilities such as airtime expended and subscriptions to value added services etc. You may find the Recipient Service Provider will treat this like a buyout. The decision will be subject to the commercial viability of the request.
	Should I cancel my subscriber contract if I want to port from my Service Provider to another, yet remain with my Network Operator?
	Should I cancel my subscriber contract if I want to port from my Service Provider to another, yet remain with my Network Operator?
	Yes, you should if you are on contract, as all Service Providers require a notice period even if you have reached the end of your subscriber contract. Just ensure that your Recipient Service Provider has accepted your application and your Donor Service Provider has approved the request to port, before you cancel your subscriber contract held with the Donor Service Provider.
	Should I cancel my subscriber contract if I want to port from my Network Operator to another, yet remain with my Service Provider?
	Should I cancel my subscriber contract if I want to port from my Network Operator to another, yet remain with my Service Provider?
	Yes, you should even if the Recipient Service Provider and Donor Service Provider are one and the same. All subscriber contracts are matched with a back-to-back agreement with the relevant Network Operator and therefore in order to cancel this agreement you will need to confirm your intention to move, in writing as it is prudent to record all changes tocontractual arrangements in writing. Your Donor/Recipient Service Provider will most likely negotiate waiving any notice periods and/or cancellation fees if it is a port in-house.
	Will I need to sign a new subscriber contract, if I keep my Network Operator, but change my Service Provider?
	Will I need to sign a new subscriber contract, if I keep my Network Operator, but change my Service Provider?
	Yes because you will be terminating your old subscriber contract and will need to be credit vetted by your Recipient Service Provider exactly like you do when you take out a new subscriber contract, except you get to keep your cell phone number. Remember currently Vodacom does not offer inter Service Provider porting.
	Will I need to sign a new subscriber contract, if I move my Network Operator, but remain with my Service Provider?
	Will I need to sign a new subscriber contract, if I move my Network Operator, but remain with my Service Provider?
	Yes, as you will be terminating your old subscriber contract because you are moving Networks Operators and your subscriber contract is matched with a back-to-back agreement with the relevant Network Operator. Even though you are remaining with your Service Provider you may need an informal credit vetting approval as you may be moving tariff packages substantially.
	Will I need to sign a new subscriber contract, if I move both my Network Operator and my Service Provider?
	Will I need to sign a new subscriber contract, if I move both my Network Operator and my Service Provider?
	Yes, because you will be terminating your old subscriber contract and will need to be credit vetted by your Recipient Service Provider exactly like you do when you take out a new subscriber contract, except you get to keep your cell phone number.

Contractual obligations: Section 2

	What will I be responsible for, if my subscriber contract had expired and I then request a port without notice to my current Service Provider or Network Operator?
	What will I be responsible for, if my subscriber contract had expired and I then request a port without notice to my current Service Provider or Network Operator?
	Different Service Providers have different notice periods over and above the 24-month contractual period to which you will be bound. You will be held accountable for the subscription of the prescribed notice period as well as any airtime expenses and costs of any value added service to which you have subscribed, in the month/s after you have ported.
	What is the first step if my spouse or parents own my subscriber contract and I want to port from my Service Provider, but remain with my Network Operator?
	What is the first step if my spouse or parents own my subscriber contract and I want to port from my Service Provider, but remain with my Network Operator?
	Because you will be required to sign up a new subscriber contract and cancel your old one, you will need to obtain written permission from the person who owns and is legally responsible for your cell phone account to request a port. You will then need to give the written authorisation to port to the Recipient Service Provider of choice,who will furnish the Donor Service Provider with the information as well. If you are then taking out the new subscriber contract in your own name you can follow the porting process referred to above.
	What is the first step if my spouse or parents own my subscriber contract and I want to port from my Network Operator, but remain with my Service Provider?
	What is the first step if my spouse or parents own my subscriber contract and I want to port from my Network Operator, but remain with my Service Provider?
	Because you will be required to sign up a new subscriber contract and cancel your old one, you will need to obtain written permission from the person who owns and is legally responsible for your cell phone account to request a port. You will then need to give the written authorisation to port to your Service Provider (who is both the Donor and Recipient Service Provider) as they will need to comply with the Recipient Network Operator's regulations regarding new subscriber contracts. If you are then taking out the new subscriber contract in your own name you can follow the porting process referred to above.
	With whom do I first make contact, if my company owns my subscriber contract and I want to remain with my Service Provider, but port to another Network Operator?
	With whom do I first make contact, if my company owns my subscriber contract and I want to remain with my Service Provider, but port to another Network Operator?
	Speak to your company's authorised cell phone representative and they will tell you what your company's policy is before you make contact with anyone. Chances are that they have a special Corporate Agreement with your current Service Provider and so will permit the port if you are merely moving Network Operators, but remaining with the same Service Provider.
	With whom do I first make contact, if my company owns my contract and I want to remain with my Network Operator, but port to another Service Provider?
	With whom do I first make contact, if my company owns my contract and I want to remain with my Network Operator, but port to another Service Provider?
	Speak to your company's authorised cell phone representative and they will tell you what your company's policy is before you make contact with anyone. Chances are that they have a special Corporate Agreement with your current Service Provider and so will not permit the port unless they have reached another agreement with your proposed Service Provider.
	What will happen if I have a Split Billing contract and I want to port my number?
	What will happen if I have a Split Billing contract and I want to port my number?
	Even though your company is the legal owner of your contract, if you wish to port Service Providers, you will probably find that your company will not have a Corporate Agreement with the Recipient Service Provider, which means you may lose out on all the benefits of the Corporate Agreement if you choose to port to a new Service Provider. If you simply change your Network Operator and remain with your Service Provider this will not be the case.
	What will happen if I have a Dual Benefit contract and I want to port my number from my current Service Provider to a new Service Provider, but remain with my Network Operator?
	What will happen if I have a Dual Benefit contract and I want to port my number from my current Service Provider to a new Service Provider, but remain with my Network Operator?
	Because you are the legal owner of your contract you are entitled to make the porting decision in conjunction with your company's representative. This is because you receive a benefit by virtue of being employed by your company who has an arrangement with your Service Provider. If you wish to port Service Providers however, you may find that your company does not enjoy a Corporate Agreement with the Recipient Service Provider, which means you may lose out on all the benefits of the Corporate Agreement if you choose to port.
	What will happen if I have a Dual Benefit contract and I want to port my number from my current Network Operator to a new Network Operator, but remain with my Service Provider?
	What will happen if I have a Dual Benefit contract and I want to port my number from my current Network Operator to a new Network Operator, but remain with my Service Provider?
	Because you are jointly the legal owner of your contract with your company you are entitled to make the porting decision in conjunction with your company's representative. This is because you receive a benefit by virtue of being employed by your company who has an arrangement with your Service Provider. If you wish to port Network Operators and remain with your Service Provider you will probably find that your company has not limited the corporate benefits to just one Network Operator so you can port and keep the benefits. Nonetheless it is recommended that you obtain prior authorisation from your company representative.
	What happens if I wish to remain with the Vodacom Network, but wish to move between Service Providers?
	What happens if I wish to remain with the Vodacom Network, but wish to move between Service Providers?
	Vodacoms current business rules do not allow for porting between Service Providers, but remaining on their Network. Thus you can port a Vodacom number, but you will have to select another Network while selecting your Service Provider.
	What happens if I wish to remain with the MTN Network, but wish to move between Service Providers?
	What happens if I wish to remain with the MTN Network, but wish to move between Service Providers?
	You can contact your Service Provider of choice and they will follow the process implemented via the CRDB. You will receive a new SIM card on all postpaid number ports. You will need to reactivate all your Network services.
	What happens if I wish to remain with the Cell C Network, but wish to move between Service Providers?
	What happens if I wish to remain with the Cell C Network, but wish to move between Service Providers?
	You can contact your Service Provider of choice and they will follow the process implemented via the CRDB. You will receive a new SIM card and will have to apply for all your Network services to be reactivated on your new SIM card. It will simply be a case of activating the new card like in a SIM swap, i.e. deactivate on one system and activate on another.

Benefits

	What happens to my upgrade eligibility once I port?
	What happens to my upgrade eligibility once I port?
	Everything related to your previous subscriber contract will no longer apply. You will be taking out a new subscriber contract and so you will need to negotiate a new deal with your Recipient Service Provider and/or Network Operator. You will thus lose your eligibility to upgrade if you had achieved this status in your previous subscriber contract.
	What will happen to the benefits of my friends and family who enjoy the cell phone benefits offered to my company (by virtue of my employment) and I wish to port my line to another Network Operator, but remain with my Service Provider?
	What will happen to the benefits of my friends and family who enjoy the cell phone benefits offered to my company (by virtue of my employment) and I wish to port my line to another Network Operator, but remain with my Service Provider?
	Assuming that your company has authorised the port, although you are moving to a new Network Operator, it is your Service Provider who offers the benefits (by way of the Corporate Agreement) and thus you will need to negotiate retaining these benefits with your new subscriber contract.
	What will happen to my discount if my company allows me to port from one Network Operator to another, but I remain with the same Service Provider?
	What will happen to my discount if my company allows me to port from one Network Operator to another, but I remain with the same Service Provider?
	Assuming your Service Provider continues to service your company (through which you receive the discount) it is likely that you will keep your discount subject to the usual terms and conditions of discounts and a new subscriber contract, as it will be a case of your Network Operator having changed.
	What will happen to my discount if my company allows me to port from our Service Provider to another, but I remain with my Network Operator?
	What will happen to my discount if my company allows me to port from our Service Provider to another, but I remain with my Network Operator?
	Your company will have to re-negotiate the company discount with your Recipient Service Provider by way of a new Corporate Agreement as they will be taking out a new subscriber contract on your behalf with the Recipient Service Provider.
	What will happen if our company wants to port a number of lines at once to another Service Provider/s?
	What will happen if our company wants to port a number of lines at once to another Service Provider/s?
	At this stage, multiple ports need to be done as a collective from the same Donor to the same Recipient (Service Provider and Network Operator). Thus if there are people wishing to port from different Network Operators to different Service Providers, they will need to be done as separate ports. In addition your proposed Recipient Service Provider may agree to undertake an upfront credit vetting and approval of your company whilst negotiating a possible deal/discount for your company (depending upon who will own the subscriber contracts).
	What will happen if our company wants to port a number of lines at once to another Network Operator/s?
	What will happen if our company wants to port a number of lines at once to another Network Operator/s?
	At this stage, multiple ports need to be done as a collective from the same Donor to the same Recipient (Service Provider and Network Operator). If the chosen Recipient Networks differ and/or the Donor Networks, they will need to be done as separate ports.
	What will happen if I want to port my line from my Service Provider and my children who are now majors, have lines linked to my account and I do not wish to port them nor do I wish to continue being responsible for them?
	What will happen if I want to port my line from my Service Provider and my children who are now majors, have lines linked to my account and I do not wish to port them nor do I wish to continue being responsible for them?
	If your children are capable of legally owning their own lines, they will be able to remain with your Donor Service Provider as long as the proper transfer and cession of lines takes place. This will include credit vetting etc.
	What will happen if I want to port my line from my Service Provider and I have additional lines linked to my account and I do not wish to port them?
	What will happen if I want to port my line from my Service Provider and I have additional lines linked to my account and I do not wish to port them?
	They will be able to remain with your Donor Service Provider in their existing format and you will continue to be responsible for them.
	What will happen if I want to port my line from my Service Provider and I have minors lines linked to my account and I do not wish to port them and I do not wish to keep their lines under my name?
	What will happen if I want to port my line from my Service Provider and I have minors lines linked to my account and I do not wish to port them and I do not wish to keep their lines under my name?
	If you as the Guardian port from us, your contact (which houses the minors lines) with us, will terminate therefore there will no longer be a contract governing our relationship with you. This is not possible and therefore the alternatives will have to be discussed with your Account Executive.

Financial Implications

	What does porting cost?
	What does porting cost?
	As an introduction to this service, from November 2006 to January 2007, Nashua Mobile will not be charging any fees to port. According to ICASA only the Recipient (the Service Provider) to which you are porting may be permitted to charge a fee. Cell C has agreed not to charge any porting fees at all.
	Will I receive a final invoice from my Donor Service Provider and if so, when?
	Will I receive a final invoice from my Donor Service Provider and if so, when?
	Yes, you will receive a final account to settle your contractual obligations if you have reached the end of your current subscriber contract. If you have not reached the end you will also be liable for an early termination fee. The final account will include the costs for any services, which were not invoiced for at the time of the port request and your previous invoice. Alternatively you may receive a monthly invoice from your Donor Service Provider until your current subscriber contract expires, depending upon what you have negotiated. You may wish to negotiate to receive these invoices as one upfront invoice.
	What happens if I dont agree with the amount I have been quoted?
	What happens if I dont agree with the amount I have been quoted?
	This will be as negotiable as it is under normal business circumstances and the usual escalation processes will apply.
	Will the change in a Network Operator have an impact on the efficiency with which billing queries can be handled?
	Will the change in a Network Operator have an impact on the efficiency with which billing queries can be handled?
	No, as the CRDB will keep an accurate record of all ported numbers and thus the relevant billing will be diverted directly to the new Service Provider.
	When requesting a port, is my credit history relevant if Ive had a reversal or an adverse payment history?
	When requesting a port, is my credit history relevant if Ive had a reversal or an adverse payment history?
	Absolutely yes, as your Recipient Service Provider is entitled to decline your business if you do not qualify according to their business criteria. When assessing a new client, a Service Provider will examine your credit history via bank codes etc, which may reflect these events. In addition your Donor Service Provider will be entitled to decline the request to port, if your account has moved across to legal and/or your line has been hard or soft locked. If you however merely have a poor rating, this will not necessarily be sufficient to result in your Donor Service Provider declining your request.
	What will happen if I have a judgment against me by my current Service Provider and I want to request a port?
	What will happen if I have a judgment against me by my current Service Provider and I want to request a port?
	Your Donor Service Provider is not permitted to approve your port request if your account has been moved to legal, which will have occurred in order for a judgment tobe granted against you.
	Will I need to be credit vetted, if I want to port from my Service Provider to another, but remain with my Network Operator?
	Will I need to be credit vetted, if I want to port from my Service Provider to another, but remain with my Network Operator?
	Yes, as you will be taking out a new subscriber contract with the Recipient Service Provider and they will have no history or records on you.
	Will I need to be credit vetted, if I want to port from my Network Operator to another but remain with my Service Provider?
	Will I need to be credit vetted, if I want to port from my Network Operator to another but remain with my Service Provider?
	A full credit vetting will probably not be required as your Donor and Recipient Service Provider are one and the same and they will have a record and history of you, but some form of approval will be required as you will be moving tariff packages.
	Will credit vetting criteria be less stringent with porting?
	Will credit vetting criteria be less stringent with porting?
	Service Providers and Network Operators will continue to make decisions based on their commercial viability. Criteria are constantly changing as new products are released onto the market. Financial commitments and contractual obligations will continue to be exactly the same and the new National Credit Bill (still to be promulgated) will monitor this.
	Will I need to be present at any stage during the porting process to physically prove I am the authorised port requestor?
	Will I need to be present at any stage during the porting process to physically prove I am the authorised port requestor?
	The Recipient shall not issue a port request on your behalf unless it has received a request from you. It may issue a request on your behalf without your consent in writing. However if you a contract subscriber, before the Recipient can issue a notification (after everythings been approved), the Recipient must be a le to produce a written request or Power of Attorney signed by you. There is no rule regarding an original signature versus a fax. Proof that it is you making the request will be determined by verifying your account number and ID number. If you are part of a corporate, a signed Corporate Consent form will be needed and a signed port request form.
	Can I port to another Service Provider or Network Operator if my mobile number is disconnected?
	Can I port to another Service Provider or Network Operator if my mobile number is disconnected?
	No, mobile numbers that have been disconnected cannot be ported.

The SIM card

	Will I require a new SIM card if I remain with my Network Operator, but move my Service Provider?
	Will I require a new SIM card if I remain with my Network Operator, but move my Service Provider?
	This is also known as On-net porting as you will be remaining with the same Network. You will require a new SIM card. It will simply be deactivated on the Donor Network Operator and reactivated on the Recipient Network Operator.
	Will I require a new SIM card if I remain with my Service Provider, but move my Network Operator?
	Will I require a new SIM card if I remain with my Service Provider, but move my Network Operator?
	This is also known as Off-net porting as you will be moving Network Operators. Yes, you will require a new SIM card as SIM cards are Network specific.
	Will I need a new SIM card if I move both my Network Operator and my Service Provider?
	Will I need a new SIM card if I move both my Network Operator and my Service Provider?
	Yes, because effectively this will be an off Net port and SIM cards are Network specific.
	What will happen to all the information on my old SIM card when I receive a new SIM card having moved Network Operators?
	What will happen to all the information on my old SIM card when I receive a new SIM card having moved Network Operators?
	Unless this information is copied across to your mobile phone or onto a memory disk you will no longer have access to it once your old SIM card is deactivated.
	Would there still be a cost involved in re-using the same SIM after porting between Service Providers and remaining on-Net?
	Would there still be a cost involved in re-using the same SIM after porting between Service Providers and remaining on-Net?
	Yes, there will be a cost associated with porting, which may only be charged by your Recipient Service Provider and which may differ from Service Provider to Service Provider.
	If there is no new SIM card, how will the Recipient Service Provider go about activating the cell number on their base and the Donor Service Provider deactivating it?
	If there is no new SIM card, how will the Recipient Service Provider go about activating the cell number on their base and the Donor Service Provider deactivating it?
	There is a whole process around this. The CRDB will be responsible for communicating the relevant information to the relevant part, which is no different in reality to a SIM swap in terms of deactivation and activation.
	How will I receive my new SIM card?
	How will I receive my new SIM card?
	It will be couriered to you, unless you can collect it or it is personally delivered to you by an Account Executive who services your Corporate account. It is important to be available to take possession due to the automatic deactivation of your old SIM once the process of porting is completed.

Value Added Services

	What will happen to any value added services supplied by my Service Provider, if I remain with my Network Operator, but move my Service Provider?
	What will happen to any value added services supplied by my Service Provider, if I remain with my Network Operator, but move my Service Provider?
	It is important that you consider how important the value added services to which you subscribe are to you, to ensure that your Recipient Service Provider to which you intend moving, offers them. You will have to reapply to have them added to your new subscriber contract (assuming they are available) as they will automatically fall away with your old subscriber contract.
	What will happen to any value added services supplied by my Service Provider, if I remain with my Service Provider, but move my Network Operator?
	What will happen to any value added services supplied by my Service Provider, if I remain with my Service Provider, but move my Network Operator?
	If the services are supplied purely by your Service Provider, then as long as you re-subscribe for them in your new subscriber contract, you will keep them if they are supported by your Recipient Network Operator.
	What will happen to any value added services supplied by my Network Operator, if I move my Network Operator, but remain with my Service Provider?
	What will happen to any value added services supplied by my Network Operator, if I move my Network Operator, but remain with my Service Provider?
	It is important that you consider how important the Network Operator value added services to which you subscribe, are to you, to ensure that the Network Operator to which you intend moving offers them. You will have to reapply to have them added to your new subscriber contract (assuming they are available) as they will automatically fall away with your old subscriber contract.
	What will happen to any value added services, supplied by my Network Operator, if I move both my Network Operator and my Service Provider?
	What will happen to any value added services, supplied by my Network Operator, if I move both my Network Operator and my Service Provider?
	It is important that you consider how important the Network Operator and/or Service Provider value added services to which you subscribe, are to you to ensure that the Service Provider and Network Operator to whom you intend moving offers them. You will have to reapply to have them added to your new subscriber contract (assuming they are available) as they will automatically fall away with your old subscriber contract.

Bundled Units (VOICE/DATA/SMS)

	Will I keep my remaining free units (voice and/or data, including SMS), which were unused, if I remain with my Network Operator, but change my Service Provider?
	Will I keep my remaining free units (voice and/or data, including SMS), which were unused, if I remain with my Network Operator, but change my Service Provider?
	This is known as on Network porting. You will retain all your free units, just as in a SIM swap.
	Will I keep my remaining free units (data, including SMS and/or voice), which were unused, if I move both my Network Operator and my Service Provider?
	Will I keep my remaining free units (data, including SMS and/or voice), which were unused, if I move both my Network Operator and my Service Provider?
	No, because record of expended units (both voice and data) is maintained at the Network Operators platform and thus even though you have kept your number you will have ported off-Net and your Recipient Network Operator will not have record of this data. This means you need to use them or lose them.

Voicemails

	What will happen to any voicemails, which I have not yet retrieved, if I retain my Network Operator, but change my Service Provider?
	What will happen to any voicemails, which I have not yet retrieved, if I retain my Network Operator, but change my Service Provider?
	If you have not listened to them, they will still be stored at the Network Operator platform (as this is an on-Net port) and so you can still retrieve them via your new SIM card, subject to the usual rules about number of storage days at the Donor/Recipient Network Operator (which is one and the same).
	What will happen to any voicemails, which I have not yet retrieved, if I move my Network Operator, but remain with my Service Provider?
	What will happen to any voicemails, which I have not yet retrieved, if I move my Network Operator, but remain with my Service Provider?
	They will be lost as they are kept at the Network Operator platform with which you will no longer be associated as this is an off-Net port. They are deleted as soon as the contract is cancelled. It is therefore recommended that you retrieve all voicemails before requesting a port off-Net.
	What will happen to any voicemails, which I have not yet retrieved, if I move both my Network Operator and my Service Provider?
	What will happen to any voicemails, which I have not yet retrieved, if I move both my Network Operator and my Service Provider?
	They will be lost as they are kept at the Network Operators platform with which you will no longer be associated as this is an off-Net port. They are deleted as soon as the contract is cancelled. It is therefore recommended that you retrieve all voicemails before requesting a port.
	What will happen to any voicemails, which I have retrieved and saved, if I move either my Network Operator or my Service Provider?
	What will happen to any voicemails, which I have retrieved and saved, if I move either my Network Operator or my Service Provider?
	If you have listened to them and saved them, they will no longer be available to listen to on an off-Net port, as they will no longer be kept at the platform if downloaded and saved onto your SIM card and you will have received a new SIM card.

Roaming

	Will international roaming be affected if I move Service Providers, but remain with the same Network Operator?
	Will international roaming be affected if I move Service Providers, but remain with the same Network Operator?
	Yes and no as you will have the same access to the same roaming agreements (as it is an on-Net port), but as you will have taken out a new subscriber contract you may need to re-apply for the service from your Recipient Service Provider as their criteria to qualify for it may differ. This does not apply to Vodacom who will continue to offer the service regardless of which Service Provider you may have ported to as long as the port is on-Network. With the other Networks, this approval will normally only be given after some form of credit vetting.
	Will international roaming be affected if I move Network Operators, but remain with my Service Provider?
	Will international roaming be affected if I move Network Operators, but remain with my Service Provider?
	Yes, effectively this is an off-Net port and Network Operators have different bilateral agreements between themselves and the international Network Operators. Your Recipient Network Operator might not have the same agreements as your Donor Network Operator. This will only matter if your Recipient Network Operator does not have any agreements with Network Operators in the countries, which you visit.

Fax and Data

	Can I port a data or fax number?
	Can I port a data or fax number?
	Data and fax numbers cannot be ported separately to your mobile number as they are linked to your primary cell number which you wish to keep. They are not however automatically ported as they are value added services, which will need to be activated with your new subscriber contract.
	What will happen to any faxes or data, which I may have received and yet not retrieved prior to porting my Network Operator, yet I remain with my Service Provider?
	What will happen to any faxes or data, which I may have received and yet not retrieved prior to porting my Network Operator, yet I remain with my Service Provider?
	All such information is stored on the Network Operators switching platform for a number of days until you download it. Any existing faxes in your mailbox will be lost as they will have been stored at Donor Network Operator from which you have moved. You must also be aware that your mobile fax and/or data number may not be compatible with the Recipient Network Operator. You will need to request an activation of fax and data on your new subscriber contract.

Prepaid

	Can I port a pre-paid number?
	Can I port a pre-paid number?
	Yes you can port pre-paid mobile numbers. However, any credit on your pre-paid card will be lost and your mobile phone may be Network locked if you port off a Network Operator. If you port on-Network, your mobile phone will continue to function.
	If I have an MTN number for life, can I port my number?
	If I have an MTN number for life, can I port my number?
	Yes you can, as effectively you have converted a prepaid number to a contract number and this number will then qualify for porting just like any other contract number. In this cirumstance if you remain with MTN you will keep your old SIM card.
	If I have a Vodacom number for life, can I port my number?
	If I have a Vodacom number for life, can I port my number?
	Vodacom only offers a number for life should you convert your prepaid number to a contract with the same Service Provider who supplied you your Starter Pack initially. Once porting comes in however, you should be able to take this number for life anywhere just as all other contract numbers will also become numbers for life. You will also no be required to geta new SIM if you remain with Vodacom.

Other

	What happens to my Network loyalty programme membership if I move Service Providers, but remain with my Network Operator?
	What happens to my Network loyalty programme membership if I move Service Providers, but remain with my Network Operator?
	These Network Operator programmes are based on the discretion of the Network Operators and are linked to your contract. Thus there is no guarantee that you will retain your membership as some Service Providers are allocated limited memberships by the Network Operators.
	What happens to my Network loyalty programme membership if I move Network Operators?
	What happens to my Network loyalty programme membership if I move Network Operators?
	You will automatically lose your membership as they are linked to your contract and Network Operator.
	Why would I want to port my number/account?
	Why would I want to port my number/account?
	You may find that: you work at a company where its numbers are spread amongst a variety of Service Providers and the company wishes to hold them all under one account with one Service Provider. you believe you are not experiencing the type of service levels which you could acquire elsewhere. you may be dissatisfied with the offers available at your current Service Provider or Network Operators compared to others. coverage issues
	What are the advantages of porting?
	What are the advantages of porting?
	The main benefit is the freedom to choose your Network Operator or Service Provider without losing your cell phone number. Thus you may choose a new Service Provider or Network Operator who offers services, which your current Service Provider does not offer. You will not miss calls from your contacts as you will have retained your cell phone number. You will not be required to re-print signage, stationery, correct websites etc You will not be required to notify your entire contact base of your change of cell phone number.
	What are the disadvantages of porting?
	What are the disadvantages of porting?
	You are obliged to settle the outstanding costs of your current subscriber contract. Your call rates may be affected although the beep functionality should assist with notifying you of off Network calls. You will not be able to port with a Network-locked cell phone unless it is unlocked beforehand. Alternatively you will need to obtain a new cell phone with the port. You will lose your cell phone warrantee if it is used on a different Network to the one on which it was originally activated, unless as with Cell C, you have moved back to the originating Network.
	What happens if I wish to remain with the Vodacom Network, but wish to move to between Service Providers...
	What happens if I wish to remain with the Vodacom Network, but wish to move to between Service Providers...
	Vodacom's current business rules do not allow for porting between Service Providers, but remaining on their Network. Thus you can port a Vodacom number, but you will have to select another Network while selecting your Service Provider.
	What happens if I wish to remain with the MTN Network, but wish to move between Service Providers...
	What happens if I wish to remain with the MTN Network, but wish to move between Service Providers...
	You can contact your Service Provider of choice and they will follow the process implemented via the CRDB although MTN have provided for a manual oberride system should there be any short-term problems with the functionality. You will not receive a new SIM card unless you are upgrading your SIM card from a 16k to a 32k. It will simply be a case of activating the existing card like in a SIM swap, i.e deactivate on one system and reactivate on another.
	What happens if I wish to remain with the Cell C Network, but wish to move to between Service Providers...
	What happens if I wish to remain with the Cell C Network, but wish to move to between Service Providers...
	You can contact your Service Provider of choice and they will follow the process implemented via the CRDB. You will receive a new SIM card and will have to apply for all your Network services to be reactivated on your new SIM card. It will simply be a case of activating the new card like in a SIM swap, i.e deactivate on one system and activate on another.